Billing, Insurance & Payment Options
Welcome to the billing section of our medical practice. We understand that navigating healthcare costs and insurance policies can be overwhelming, and our mission is to make your experience as simple and transparent as possible. We are committed to providing clear, straightforward billing practices so you can focus on your health, not your paperwork. Our billing team works diligently to ensure that your claims are processed efficiently, and that you receive accurate statements reflecting your care and services. Should you have any questions or concerns, our billing specialists are ready to assist.
Insurance Information
We work with most major insurance providers; however, we do not accept every plan they offer. Please confirm with your insurance carrier that we are in-network with your particular plan. If your insurance changes, let us know before your next visit so we can update your records and avoid billing issues.
- Aetna
- Arizona Complete Health
- Blue Cross Blue Shield
- Cigna
- Humana
- Medicare
- Tricare
- UnitedHealthcare
- VSP (this is the only vision plan insurance we participate with)
- And many others
Out-of-Network & Self-Pay Patients
If you do not have insurance, or if we do not participate with your plan, you are still welcome at our practice.
Referrals & Authorizations
Some insurance plans require referrals from your primary care physician or prior authorizations for certain procedures. It is your responsibility to ensure that these are in place before your appointment. If you have questions about what your plan requires, our staff can help guide you.
Payment Options
For your convenience, we offer multiple ways to pay your bill:
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- Online: Pay securely through our patient portal.
- By Mail: Send payment via instructions on your statement. Do not send cash.
- By Phone: Call our billing office during billing department business hours to pay with CareCredit, credit or debit card.
Your Rights and Responsibilities
As a patient, you have certain rights and responsibilities regarding your medical bills:
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- Right to receive a detailed, understandable bill
- Right to ask questions about charges
- Responsibility to provide accurate insurance information
- Responsibility to pay your bill promptly or arrange a payment plan
Contact Our Billing Department
If you have any concerns about your bill, insurance coverage, or payment options, please reach out to us:
- Phone: (480) 947-4493, option 7
- Phone Hours: Monday–Thursday, 8:00am-4:00pm and Friday 8:00am – 12:00pm
Thank You for Choosing Our Pratice
We value your trust in our medical team and want to ensure that your billing experience matches the high standard of care you receive from our providers. Should you need additional information or personalized assistance, do not hesitate to contact us. We are here to help you every step of the way.
